Criei uma conta no trello, exclui a conta e continua descontando do meu cartão de crédito

[Deleted user]

Criei uma conta no trello em fevereiro desse ano, mas nao me adaptei a plataforma e excluí a conta. Durante os meses de maio e de abril foi descontado o valor de 25 dólares em cada mês, mesmo eu já tendo excluído a conta. Gostaria de tirar meu cartão de crédito e do reembolso dos dois meses que estava com a conta excluída sem usar a plataforma.

[Mutya A]

Translation:

I created a trello account, deleted the account and it continues to deduct from my credit card

I created a Trello account in February of this year, but I didn't adapt to the platform and deleted the account. During the months of May and April, the amount of 25 dollars was deducted each month, even though I had already deleted the account. I would like to get my credit card and a refund for the two months I had the account deleted without using the platform.

Hi there, 

Deleting your account does not cancel or stop your subscription, which is why you are still being charged each month. To know more: https://support.atlassian.com/trello/docs/deleting-your-trello-account/#Deleting-an-account-does-not-cancel-Standard-or-Premium 

This is how to cancel your subscription: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/#Cancel-your-Trello-Premium-or-Standard-plan 

We've created a support ticket on your behalf so we can discuss your issue in more detail, about your refund request. Please be on the lookout for an email with TRELLO-198756. 

Thanks.