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Connection problem between Trello app and Zendesk

I have for a long time used Trello app in Zendesk. Worked perfect so fare.

Now I get an error saying "Failed to get your user information from Trello" on Zendesk tickets where there is not a card created yet.

I can see trello cards on older Zendesk tickets, where a card have already been created. But now it is impossible to create new Trello cards on new Zendesk tickets.

Already tried to logout from Trello and Zendesk, reinstall the app in Zendesk, but no luck.

Anyone got this problem? and solved it?


8 answers

I have added a support ticket at Trello support. I will let you know if I get an answer. Looks like a general problem an not a local problem for me.

I just refreshed my browser and now it looks like it is working again.

Thank you for the request to the support:) 

Like Søren Holm likes this
0 votes

We have the same problem!


The same thing happens to me, does anyone know how to solve it?

The same problem has been occurred in our zendesk.

0 votes
Kev_K I'm New Here Aug 20, 2020

Yep, same problem here. The error you had shows up briefly, then disappears and then it keeps on trying to find the boards, but can't (spinning loading circle). 

Exactly the same problem. 

0 votes

This is also happening across our org. SOS!

Currently, work.
It seems the App getting recovery in our zendesk account. 

You are right, It looks like it is working again

0 votes
Iain Dooley Community Leader Aug 21, 2020

@Søren Holm @hanse.kohei @Nathan Berthiaume @Chiranjeeb Das @Kev_K FYI there are now several options for running shared email/helpdesk directly from Trello:

1) my own product BenkoDesk

2) SendBoard powerup

3) Hipporello powerup

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