Change of email not worked

rich
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November 6, 2024

I've gone to change emails and now annoyingly, I'm on an infinite loop that feels like I have two trello accounts.  How can I merge the two.  Feel I need to drive a technical request in to trello direct.  How do I do that please?  Rich

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 7, 2024

Hello Rich,

Welcome to the community!

I understand that you're looking to change the email associated with your Trello account. Unfortunately, it is not possible for us to merge Trello accounts, even from the support side. However, I can provide you with two workarounds to help you achieve your goal.

Workaround 1: Deleting the Second Account

  1. Log into your second Trello account (the one you want to replace).

  2. Delete the Atlassian Account associated with that email.

    • Please note that this deletion will take 14 days to process. During this grace period, the account will be inactive.

  3. After the 14 days, you can then replace your original account with the email that was previously associated with the second account.

For more details on how to delete your Atlassian account, please visit the following link: Delete Your Atlassian Account

Workaround 2: Using a New Email

If you prefer a faster solution, you can create a new email address (or use an existing one that is not associated with any Atlassian account) to replace the email on your original account. Here’s how to do it:

  1. Create a new email address (or use an existing one that has no Atlassian account).

  2. Log on your second account into the following link: Manage Profile and Visibility.

  3. Replace your email with the new email address you just created.

  4. After the email change, the email you wanted to replace will now be free.

  5. Log into your original account and repeat the steps to replace the original email with the second email, which is now free of any Atlassian account.


    Kind Regards
    Alisson
    Trello Team

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