It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot open attachments in Trello app on phone

Hi Guys, 

Sorry for such a basic question, but we are trying to implement Trello as a material tracker within my business. The desktop version is running fine, but nobody can open attachments on their phone apps. The file appears to download ok but when you click on "open", an error message appears saying "Can't open file". 

 

Can anybody help? 

Thanks 

1 answer

0 votes
Torben Atlassian Team Feb 24, 2020

Are these specific files types that you are attaching that are not supported by the phone or the phone does not have an app to open with? Feel free to reach out to trello.com/contact with an example. We'd be happy to take a look.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,598 views 14 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you