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Cannot open attachments in Trello app on phone

George Pirtheesingh
George Pirtheesingh Feb 18, 2020

Hi Guys, 

Sorry for such a basic question, but we are trying to implement Trello as a material tracker within my business. The desktop version is running fine, but nobody can open attachments on their phone apps. The file appears to download ok but when you click on "open", an error message appears saying "Can't open file". 

 

Can anybody help? 

Thanks 

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Torben
Torben Atlassian Team Feb 24, 2020

Are these specific files types that you are attaching that are not supported by the phone or the phone does not have an app to open with? Feel free to reach out to trello.com/contact with an example. We'd be happy to take a look.

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