Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,829
Community Members
 
Community Events
176
Community Groups

Can you speak to an actual human at Trello?

Is there a way to talk to someone at Trello? We continue to have trouble and wading through the litany of articles for help is a full time job. Has anyone been able to set up a meeting or speak to someone on the phone?

2 answers

4 votes
Brant Schroeder Community Leader Jul 07, 2022

@Amy Boles In the past I have been able to set up support conversations with Atlassian but it is usually after all other avenues have been exhausted so it has been a rare event.  Usually, they have been able to answer all my questions through a support ticket.  Have you submitted a support ticket yet?  You can submit a support ticket on this page when you are logged in, the form is at the bottom: https://trello.com/en/contact#/ 

Thanks so much, Brant. I have done that. We're new to Enterprise and the delays we're having with service make me anxious about moving forward. I'm wondering if we can truly trust that someone will move on the tickets created. So far, someone has said she's escalated them but that hasn't made much of a difference. 

Brant Schroeder Community Leader Jul 12, 2022

@Amy Boles Great question. I have never had an issue with Atlassian support.  I have always had them provide excellent support.  Depending on the level of the issue it can take a little longer.  Sorry to hear your experience has not been the same as mine.  

0 votes

Hi @Amy Boles - we have our contact form available at https://trello.com/contact and if you're on Enterprise you're entitled to phone support, you just need to ask for it. 

I can see you have an open ticket with my colleague @Vishaal S. If you want to schedule a call with him, you need only ask :) I'd also be interested to jump onto the call so I can understand the sentiment you have with our support service thus far and see how we can improve here, as I'm concerned by comments you've left such as the one at - https://community.atlassian.com/t5/Trello-questions/Are-there-people-I-can-speak-to-on-the-phone/qaq-p/1584268 - and want to understand what's gone wrong here. 

Any tickets raised on our support portals is answered by an engineer at Atlassian (we don't use AI support services as they don't provide the support that we're known for here at Trello/Atlassian) and we also monitor the Community regularly - for example, you can see the number of questions I personally answer at https://community.atlassian.com/t5/user/viewprofilepage/user-id/4469170

I can see you also raised a ticket that I took in the past when you were a free user and you asked about phone support in this ticket. I had to decline the possibility of a call then as we don't offer phone support to our free users. However, phone support is a feature available to our Enterprise subscriptions. 

Hi Alex. Thanks for your comment. I have requested a call - but perhaps not through the correct person. We are Enterprise members. What's the best way to go about setting up a time?

Like Alex Waite likes this
Alex Waite Atlassian Team Jul 11, 2022

Hi @Amy Boles I can see Vishaal is in the process of setting that up for you. You can set up calls by raising tickets and letting us know you want one. We've never offered it to you previously as you haven't asked for one, but as soon as an Enterprise admin asks for a call, we schedule it in. 

Hi Alex. 

All I've done is ask for calls. 

Like Alex Waite likes this

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events