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Is there a way to talk to someone at Trello? We continue to have trouble and wading through the litany of articles for help is a full time job. Has anyone been able to set up a meeting or speak to someone on the phone?
@Amy Boles In the past I have been able to set up support conversations with Atlassian but it is usually after all other avenues have been exhausted so it has been a rare event. Usually, they have been able to answer all my questions through a support ticket. Have you submitted a support ticket yet? You can submit a support ticket on this page when you are logged in, the form is at the bottom: https://trello.com/en/contact#/
Thanks so much, Brant. I have done that. We're new to Enterprise and the delays we're having with service make me anxious about moving forward. I'm wondering if we can truly trust that someone will move on the tickets created. So far, someone has said she's escalated them but that hasn't made much of a difference.
I can see you have an open ticket with my colleague @Vishaal S. If you want to schedule a call with him, you need only ask :) I'd also be interested to jump onto the call so I can understand the sentiment you have with our support service thus far and see how we can improve here, as I'm concerned by comments you've left such as the one at - https://community.atlassian.com/t5/Trello-questions/Are-there-people-I-can-speak-to-on-the-phone/qaq-p/1584268 - and want to understand what's gone wrong here.
Any tickets raised on our support portals is answered by an engineer at Atlassian (we don't use AI support services as they don't provide the support that we're known for here at Trello/Atlassian) and we also monitor the Community regularly - for example, you can see the number of questions I personally answer at https://community.atlassian.com/t5/user/viewprofilepage/user-id/4469170
I can see you also raised a ticket that I took in the past when you were a free user and you asked about phone support in this ticket. I had to decline the possibility of a call then as we don't offer phone support to our free users. However, phone support is a feature available to our Enterprise subscriptions.
Hi @Amy Boles I can see Vishaal is in the process of setting that up for you. You can set up calls by raising tickets and letting us know you want one. We've never offered it to you previously as you haven't asked for one, but as soon as an Enterprise admin asks for a call, we schedule it in.