It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't remove labels off a card? When we do the system crashes and does not respond

When trying to remove a label off a card, the system just says not responding and then doesn't save any changes until we refresh the page.  Is there any way to resolve this?

1 answer

0 votes
Iain Dooley Community Leader May 25, 2020

@sharris my guess is it's already resolved, sounds like a network problem, can you confirm?

@Iain Dooley Thank you for your reply - no, this is still happening.  Everything else is working fine, its just the removing of labels from the cards.

Iain Dooley Community Leader May 26, 2020

@sharris okay so what I'd recommend is going to and recording a screencast showing this behaviour, then go back to and go through the options to send them an email with the link to the screencast, and select the option to allow support access to your board.

Also a good idea to let them know what OS/browser you're using in case they can't easily tell from the screencast.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,140 views 8 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you