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Can't remove labels off a card? When we do the system crashes and does not respond

When trying to remove a label off a card, the system just says not responding and then doesn't save any changes until we refresh the page.  Is there any way to resolve this?

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Iain Dooley Community Leader May 25, 2020

@sharris my guess is it's already resolved, sounds like a network problem, can you confirm?

@Iain Dooley Thank you for your reply - no, this is still happening.  Everything else is working fine, its just the removing of labels from the cards.

Iain Dooley Community Leader May 26, 2020

@sharris okay so what I'd recommend is going to and recording a screencast showing this behaviour, then go back to and go through the options to send them an email with the link to the screencast, and select the option to allow support access to your board.

Also a good idea to let them know what OS/browser you're using in case they can't easily tell from the screencast.

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