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Can't recover my account (e-mail verification)

Vinícius Pelatieri February 8, 2024

I recently cleaned my browser cookies and logged out of my other Trello's account. When asked for my e-mail to do the verification, I informed my ProtonMail personal e-mail that was linked to my account, but the recover link was never received. Please, if someone from the support could contact me, I'd be grateful. I can't lose that account!

1 answer

1 vote
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2024
Vinícius Pelatieri February 8, 2024

That didn't work for me. How may I open a ticket for my account, as in one of the answers? 

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2024

You can use this link here: https://support.atlassian.com/contact/

Vinícius Pelatieri February 8, 2024

I created the ticket, and I'm waiting for the support contact. Thank you.
As like the verification e-mail, is it possible for the answer from the support never comes up?

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2024

I will add an Atlassian tag in here, so it gets higher visibility.

Vinícius Pelatieri February 8, 2024

Thank you.

Vinícius Pelatieri February 10, 2024

This is my Proton Mail: stack_potter34@proton.me, and in case you aren't able to contact me on this, here is a G-Mail: luuauguusto87@gmail.com.

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