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Can't login with iOS device


I have no problem logging in to Trello via browser or app on my desktop, but with my iphone I get the error:

"We couldn't log you in

Before trying again:
* Close any windows in your browser

* Check your browser settings and disable any extensions that my interfere with cookies.


I don't know where this is coming from: I don't have anything else using atlassian and I've tried changing my default browser, but I keep getting the same screen. Any suggestions?

1 answer

0 votes
Garrett Atlassian Team Jun 07, 2021

Hi Bren,

Sorry to hear about that trouble with the app.

Since this is pretty specific to your account, let's move this conversation over to email. Would you mind submitting a ticket on our contact form please?

Include your OS and app version which will help us do a bit more digging.

I have this exact same problem. Trello was working on my iPhone - now it no longer works and I get this error response. And it is never able to login.

It's extremely frustrating.


Garrett Atlassian Team Aug 25, 2021

Hey James,

Sorry to hear you're experiencing that as well. If you haven't already, would you please send us a message on our contact form with your OS and app version as well please?

We'll be happy to troubleshoot!

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