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Can't login to my id because of 2 factor authntication

hi, this is my office's id: faisal@iv.bh

I use it for Trello. 2-factor authentication is there.

But I've changed both my mobile and pc. So I don't have 24 char recovery key.

Yesterday, I've requested for "recovery access". It's mentioned that "We'll send you another email in 24 hours that will have a one-time login link to give you access to your account."

But I've not received that email yet. Please do it asap. I need access to my account very badly.

1 answer

0 votes
Charlie Misonne Community Leader Jun 27, 2021

Hi Faisal,

I'm afraid the Atlassian Community will not be able to help you with that missing email.

You can contact Trello support on this page: https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/. Ther's a form at the bottom of the page.

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