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Can't log in to Trello

Edited

I have a Trello account.  I use my gmail and a password to log in. 

  • No problem logging in on my laptop
  • No problem logging in to Atlassian on my desktop
  • But when I try to use the same gmail and password to log in to Trello on my desktop, I am told that no Trello account with that gmail exists.  This happens both on Chrome and Firefox.

What to do?

 

3 answers

Hi @newsletter2 ,

You can try recovering your password if it says that account with your email already exists: https://help.trello.com/article/743-recovering-your-trello-account

No, that's not what it says.  It says: "No account exists for this email."  So, obviously, I cannot recover my password.

But actually I have had a Trello account for this email for years, and on my laptop I automatically log into this account using that email, though I discovered today when I logged out of the account on my laptop, I was then blocked (lucky that I have a 2nd laptop!) 

It is also clear that actually there IS an account for this email, since when I try to recover my password using that email, Trello responds in a contradictory manner:

[1] It writes to me using my real name, details it would not have had, unless an account already existed

[2] At the same time, it treats me as having no account, and asks me to set up an account.

Clearly there is a Trello bug in there.

Like Soumyadeep Mandal likes this

Hi @newsletter2 ,

In that case, you can ask Tello support HERE

Hello. absolutely agree with the previous author of the post. about the regions. everything is correct. only guys from papernow.org  where they write articles and essays on any subject suggested it to me

Your computer must be set to a different region. This was discovered by a group of capstone writers that Trello divides its service into regions. One valid account is available in one region. You have to set your location to your region of sight.

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