Can't add more than 10 users with a Standard plan :(

Aneta Niepytalska November 4, 2024

I used to have a free plan but wanted to add 11th person.

I have changed my plan to Standard but nothing changed, still, cannot approve the request.

Could you please help?

 

trello.png

2 answers

1 vote
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 4, 2024

Could you please refresh the page and try again?

Aneta Niepytalska November 5, 2024

i did, and also logged out/in, nothing changed :(

0 votes
Femke Lucassen
Contributor
November 5, 2024

my polish is not very well ;-) but could it be that you added 1 standard subscription and added all people to multiple boards? 

 

as then you should have subscription for all people if added to more then 1 board in the workspace. 

Aneta Niepytalska November 5, 2024

Well, all the people were already added to multiple boards, but we were only 9. Now we are 11 and want to keep it the way it was before but with additional people (most of us are using 6-7 boards). What could i buy in order to do this then? :) 

Femke Lucassen
Contributor
November 5, 2024

that is the crazy thing about trello. free plan includes 10 users with a maximum of 10 boards and everyone can join any board

when paid workspace standard or premium, for every member using more then 1 board in that specific workspace should have a subscription.

so if you have 11 members using all 6 or 7 boards, then you need 11 subscriptions. 

if you would had 11 members all using 1 board only then 1 subscription would be enough

Aneta Niepytalska November 5, 2024

Ok, that is crazy indeed :(

Is there a chance for a refund for the paid standard plan then as it it not what we need? Would appreciate it.

Femke Lucassen
Contributor
November 5, 2024

i think it is best to reach support via trello workspace and discuss the possibilities.

Aneta Niepytalska November 6, 2024

I will do that,

Thank you very much for all the help! :)

Like Femke Lucassen likes this

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