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Can I automatically add a label to a request from my Help Center?

Hi,

This is the workflow I'm looking for:

  1. User submits a request in Help Center
  2. A card is created to Service project
  3. a clone is created in the product project (automation done) 
    • I want THIS CARD to have a label like for example "Coming from help center"

The idea is that I can track all the requests from the service project within the product project.

Thanks!

2 answers

0 votes

Hi @Shelly Fuchs

If you're using Jira Service Management, you could use an Automation rule for this - you can read more about Automation here: 

https://www.atlassian.com/software/jira/features/automation

Cheers,

Charlie

Thanks, I didn't find a way there to add a label

0 votes
Jack Brickey Community Leader Nov 28, 2021

This is Trello and not Jira Service Management?

It's Jira Service Management

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