Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,696
Community Members
 
Community Events
165
Community Groups

Butler variable for "Email for this card"

Edited

Hello Trello Community, 

I got a butler rule to trigger an email to be sent when a specific checklist item is checked.

when checklist "email the client" is completed in a card by anyone,
send an email notification to "{{%CLIENT E-MAIL}}"
with subject "XYZ for {{%ACCOUNT NAME}} ABC"
and message "Hey {{%CLIENT NAME}},
Body---
Signature.

I want to add the "Email for this card" as another recipient, so when the client reply back, the reply will be added to the card as a comment.

Is this possible?

1 answer

@Redcat Implementations Team 

The “email to this card” or card email attribute is not available as a Trello variable. It can be got by other means for automation. I have not tried to have more than one email addressee when using the email action. 

I believe Sendboard and BenkoBoard have threaded email as comments. 
I have some success with Contalist and bcc mail to board + board automation on “Your card reference : {cardid}” on the email. 

Update:

The new report automation allows for more than one email address but there are send as separate emails and not as cc or bcc. Which means that your customer cannot reply and have that email returned to the card. They will have to add the "email to card" email.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,304 views 28 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you