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Butler: due date rule not working

datvi1 I'm New Here Dec 10, 2020

I have the following Due Date Command on my board:

the moment a card is due, move the card to the top of list "OVERDUE", and post comment "This card is overdue!"

The command does not seem to do anything. The card stays put, no comment being posted. I've tried creating new cards with due dates, doesn't work either. My limits have not been exceeded. Has anyone else had this issue recently? 

1 answer

0 votes
Hana Kučerová Community Leader Dec 10, 2020

Hi @datvi1 ,

welcome to the Atlassian Community!

Please, try to look into Command log, whether you are able to see any warnings or errors here. Thank you.

datvi1 I'm New Here Dec 11, 2020

Hello Hana,

thank you for your reply. I do not see any errors in the command log:2020-12-11 10_55_40-Fotos.png

Hana Kučerová Community Leader Dec 12, 2020

Hi @datvi1 ,

just to be sure I've tested the rule and it works for me.

Please check, if the command is enabled on your board.

If you create card and set the due date like five minutes in the future, are you able to see the card is overdue after 5 minutes?

card.png

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