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Butler Bot "Unable to read this board's commands from our servers."

R B I'm New Here Oct 17, 2020

I'm new to using Butler Bot (I don't have enough Powerups to use the integrated Butler, so I just want to use the ButlerBot for one simple task).

I just invited the Butler Bot to a board called "To Do, Doing, Done" using the website https://butlerfortrello.com/dashboard.html. The Butlerfortrello.com site links to my Trello account just fine, and my "To Do, Doing, Done" board, to which I invited Butler Bot, shows that I successfully added Butler Bot as a collaborator. However:

1) there is no "Butler" list added to my Board in Trello (this is supposed to happen automatically after the Bot is added as a collaborator, correct?) and

2) on https://butlerfortrello.com/dashboard.html it says "Unable to read this board's commands from our servers."

Can anyone help me sort out the problem? Is this Bot still supported? Thanks!

1 answer

1 accepted

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Answer accepted
Felix Atlassian Team Oct 19, 2020

Hi,

you may want to check out https://help.trello.com/article/1170-butler-bot-vs-power-up - the "Butler Bot" integration is no longer supported for new users, only the newer Integration is supported. Note that Butler does not take up a power-up slot on your board, and should already be enabled - see the button highlighted in red in the screenshot below:

Screen Shot 2020-10-19 at 9.42.48 AM.png

Thanks for your help. The free Butler powerup doesn't offer the ONE task I need (it says I need to pay for what I want to do), so I was searching for a solution with the ButlerBot. Oh well.

Felix Atlassian Team Oct 20, 2020

What's the task you needed Butler to do? I work on the team responsible for Butler, and curious about how we can better serve users, paid or not.

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