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Butler / Automation command on team board, not working for team members

Hello Community!

I have created a card button on a board that is accessible/used by members of our business team. The automation, sends the said card to another board and deletes it from the original board.

I have tested the rule, and the automation is working perfectly when I trigger it, however, when the members of my team hit the button, the command will not run. They get a red message saying - command could not run.

Any ideas on why it will not run for them?  

1 answer

1 accepted

0 votes
Answer accepted
Alex Waite Atlassian Team Sep 21, 2021

Hey Evanthe! This sounds like one where we'll need to look at your account to see what's occurring here. Can you raise this as a ticket with Trello Support at From there, we'll be able to assist. 

Thank you, I have reached out and problem is solved!

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