Butler / Automation command on team board, not working for team members

[Evanthe Dunn]

Hello Community!

I have created a card button on a board that is accessible/used by members of our business team. The automation, sends the said card to another board and deletes it from the original board.

I have tested the rule, and the automation is working perfectly when I trigger it, however, when the members of my team hit the button, the command will not run. They get a red message saying - command could not run.

Any ideas on why it will not run for them?  

[Alex Waite · Accepted solution]

Hey Evanthe! This sounds like one where we'll need to look at your account to see what's occurring here. Can you raise this as a ticket with Trello Support at https://trello.com/contact? From there, we'll be able to assist. 

[Evanthe Dunn]

Thank you, I have reached out and problem is solved!