Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Boards Missing


Something’s gone amiss with my trello account as i was requested to do a merge on Friday, after i clicked the email invite and signed in with SSO, all my old boards are missing. My IT team has said that i should request you to disassociate my ‘old’ account with our Enterprise due to your email address changing. 

My old account address was (removed) , and my new account address is (removed).

Essentially, I just need my boards back. 

1 answer

0 votes
Laura Holton Community Leader Jan 10, 2022

Hi @Caitlin Mulkerin 👋

Welcome to the Community! It's worth taking a look at Trello's article on 'Merging and splitting multiple Trello accounts'. Apart from this, I would look to get in touch with Trello Support directly as they will be the only ones able to do what your requesting. 

You can raise a support ticket here, from the drop down make sure to select Account Issues >>

I hope this helps but if you have any other questions just ask away 😃

All the best,


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events