Board member had access now has lost it, how can they regain access?

[Graham Perrin]

We have waited and tried again but are having no luck, any ideas?

[Soumyadeep Mandal]

Hi @Graham Perrin ,

Welcome to the community!

It happens sometimes! The problem was with your network or device!

First of all, log out of your account then clear cache & data and all other unnecessary things from your browser and restart your browser, and then log in to your account!

Make sure your internet connectivity is ok!

Note: before doing the above process, sync any offline data if any!

[Graham Perrin]

Cheers, I'll give that a try, thanks for your help.