Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Billing and Guests with their own Standard or Premium Accounts

Todd I'm New Here Dec 05, 2021

I'm trying think through what billing challenges or pitfalls there will be with the new pricing when using Trello for consulting work with multiple external businesses.

If the Trello accounts on my domain, let's call it <mydomain-A.com> all have Premium subscriptions.   And we invite Guests from another domain, say <theirdomain-B.com> to multiple boards then that causes those Guest accounts to become billable to our account  <mydomain-A.com>.  

But what if Guests at <theirdomain-B.com> already have their own paid Standard or Premium accounts?    Will they be billed a 2nd time to the account @ <mydomain-A.com>?     Or since they already have paid accounts, will they be able to join boards as guests with no additional billing needed?  

 

Finally, assuming there is no double billing.   Then what happens if guests invited to multiple boards in our Workspace,  that have their own paid subscriptions, then cancel their paid subscription?    This would cause them to become billable again.  Would there be any kind of warning in our account that those guests would start being billed to our account?   Would they just lose access to those boards?  etc.

1 answer

Hi Todd! Welcome to the community :) Billing works at the Workspace level, not the user level. So if you're working with an external person, and they have their own workspace that they're paying for, and you then invite them as a workspace member to your workspace, then you'll also need to pay for them.

You'd probably want to keep these external members set to free single-board guests, rather than workspace members or paid multi-board guests. If you're able to set things up so that these external members only exist within one board (i.e. a board for each company you consult with), that would probably be the most scalable option. 

If these members need to be on multiple boards, you might want to reach out to Trello support to see if they have plans to introduce a sort of "Consultant Plan" in the future. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristjan Geir Mathiesen - Origo for sharing the picture of Taco having fun with his new friend...

408 views 18 19
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you