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BigPicture for trello power-up NOT WORKING Edited

Ester
Ester Oct 18, 2020

Hi, I am trying to open the gantt (done with BigPicture) associated to a board, however, it reports the following errors, for the different browsers:

- Chrome and Microsoft Edge:

cookies.PNG

Which I tried to solve following the indicated steps:

cookies_2.PNG

cookies3.PNG

But it still doesn't work.

- Mozilla Firefox:

error_500.PNG

Please, help!

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2 answers

2 votes
Anna-SoftwarePlant
Anna-SoftwarePlant Oct 22, 2020 • edited

Hello @Ester

I would like to ask you does the problem persist? If so, please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-337087 in the title of your request.  

We will investigate your case individually. 

Best regards,
Anna

SoftwarePlant Support

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Vini
Vini Atlassian Team Oct 20, 2020

Hi Ester,

That question seems to be best suited to BigPicture's support team and I'm not sure if they follow this community. I'd suggest reaching out to them directly: service.trello@softwareplant.com

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