Hello @matthewmah.esa
Please let me know if suggested by @Stephen Addis solution resolved your issue.
If the action doesn't bring the expected results, please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-336310 in your request title. We will investigate your case individually.
Best regards,
Anna
SoftwarePlant Support
Unload the board, and re-apply power up. From my experience, it retains all data as I do same when I need to swtich power ups so as to stay within my board limit.
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