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Big Picture Kept loading and loading


I have an issue with using Big Picture. When I click the Big Picture icon, it just kept loading and nothing is showing. 

2 answers

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Anna-SoftwarePlant Marketplace Partner Oct 23, 2020

Hello @matthewmah.esa

Please let me know if suggested by @Stephen Addis solution resolved your issue. 

If the action doesn't bring the expected results, please contact the SoftwarePlant Support Team referring to SUPPORT-336310 in your request title. We will investigate your case individually.  

Best regards,

SoftwarePlant Support

Unload the board, and re-apply power up.  From my experience, it retains all data as I do same when I need to swtich power ups so as to stay within my board limit.

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