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Automated emails vs Notification emails

Admin Messenger
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 15, 2022

Hello everyone,

Here is a question from a beginner:

If you have set up automated emails to a specific email address when certain conditions are met, and if the recipient of that email address has his/her email notifications settings set to 'Never', does that mean that the rule will be triggered but the email will not be received?

Many thanks

Ricardo

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Dave Liao
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 15, 2022

@Admin Messenger - hello!

The contrary - the recipient will receive the Automation-powered email. Jira will still honor the user preference to not get regular Jira notifications (like Issue Updated events).

You can also test this yourself with a throwaway user πŸ˜‰ 

Admin Messenger
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 15, 2022

Hi Dave,

Great!

Many thanks for the clarification.

All the best

Ricardo

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