Automated emails vs Notification emails

[Ricardo Marques da Silva]

Hello everyone,

Here is a question from a beginner:

If you have set up automated emails to a specific email address when certain conditions are met, and if the recipient of that email address has his/her email notifications settings set to 'Never', does that mean that the rule will be triggered but the email will not be received?

Many thanks

Ricardo

[Dave Liao · Accepted solution]

@Ricardo Marques da Silva - hello!

The contrary - the recipient will receive the Automation-powered email. Jira will still honor the user preference to not get regular Jira notifications (like Issue Updated events).

You can also test this yourself with a throwaway user 😉 

[Ricardo Marques da Silva]

Hi Dave,

Great!

Many thanks for the clarification.

All the best

Ricardo