Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Atlassian merged Trello account with old Bitbucket account and lost access to boards

I had a sign in with Bitbucket a while ago with my personal email address. I haven't used this in a while and forgot it even existed.

Earlier this year I signed up to a Trello board that a group of volunteers are using for a NFP project. I used the same address and had no issues until now.

Today when I tried to log into Trello with the email address I normally use, it came up with the details for the BitBucket account and then said the board is private and I do not have access. 

I know this is incorrect, as I've been able to access the board for months. 

The email address is the same one I've always used. It just seems to have linked it to a BitBucket account and overwritten whatever access my Trello account had. How do I reverse this? I don't need the BitBucket access, but I definitely need to get into the Trello board.

1 answer

0 votes
Garrett Atlassian Team Oct 16, 2020

Hey Charlie,

We should be able to help you get things back on track, but we'll need to take a closer look first.

Can you send us a message over at https://trello.com/contact please? Just include the emails you used for these accounts.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

222 views 10 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you