I am using Trello exclusively as a customer support ticketing system. I find it quite compatable to my needs. The one additional thing I would like is a dashboard that shows me how many tickets are open, # tickets Closed and average time from open to close. Any suggestions?
Hi @Denise Robinson
The Dashboards by Screenful Power-Up can report all that out-of-the-box. In addition to basic stats for open/created/completed cards, you can also track average timings per individual board column or any subset of columns, and see how long each individual card spends on those states. Here's an example chart:
You can send a private message to book a slot for a demo.
Hello @Denise Robinson ,
We are Hipporello, a service desk Power-up for Trello. We provide your user portal, where users can submit their requests, feedback, and questions. You will get these as tickets on your Trello board as Trello cards, where you can reply their queries from. Check how it works here.
We also offer a dashboard that includes statistics. Although we do not have mean time to close yet, we would definitely consider this for our next update. We are free, you can start using Hipporello, and enjoy a better customer support experience. Hope this helps, regards.
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