Apareceu outro user name vinculado ao meu e-mail e não consigo acessar o antigo

J Alipio Leitao
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January 6, 2024

Aceitei o convite para ser membro de um quadro de outra pessoa, mas o trello alterou o usuário original criando um username2 ligado ao meu e-mail, e a partir de então, não consigo acessar meus quadro originais  ligados ao meu username1.

As pessoas  que fazem novos convites aparece apenas o username2, mas em quadros deles onde o username1 estava como membro, ainda aparece a minha foto e o username1.

Como devo proceder? vi em alguns fóruns sobre o Trello a sugestão é cancelar a conta do usermane2, mas como esse usuário está atrelado ao meu e-mail, receio que eu perca tudo, até os quadros do usuário correto.

Tenho muitos quadros importantíssimos, o que devo fazer???

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Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 8, 2024

Hi there,

Welcome to the Atlassian Community! I hope you don't mind me answering in English 🙂

First, it's worth mentioning that Atlassian doesn't allow creating more than 1 account linked to 1 email address.

I've just checked the details about your account and see that there are different email addresses linked to your username, username1, username2, and even username3 accounts. 

I'd suggest you check each mailbox that you have for Atlassian emails to identify the ones linked to your accounts. You can also try sending password reset emails to each of your email addresses at https://id.atlassian.com/login/resetpassword

If any account is linked to an email address, you'll receive a password reset email which will allow you to log in and review the content of each account. 

Afterward, if you don't plan to use that many accounts and to avoid any confusion in the future, I'd suggest deleting the accounts you don't need by following the instructions at https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Hope this information helps! 

Alina | The Trello Team

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