Android App Typing in Description Field Jars the Sceen

Joshua Lindsay December 28, 2024

Hello,

 

I'm using the Android app, and whenever I open a card and tap somewhere in the description field, the app opens it up so I can type in the description field and the keyboard on my phone comes up.

However, if there is already text in the description field, instead of keeping the screen and cursor on the word, etc. that I tapped on, the entire screen shifts and wherever I tapped is no longer located visibly on the screen. Now I must scroll up or down to find where I put my cursor. (And the cursor is not actually where I tapped. So I actually have to re-find the place I was trying to type, instead of it just working like every application and keeping where I tap on the screen and keeping the cursor where I tap.)

As you can imagine, this is frustrating, especially since no other app has this problem.

Typing on the keyboard does not automatically jump the screen to the cursor (as it does another applications).

 

Additionally, the markdown as it appears on the computer application, does not transfer over completely to the app. For example, indented bullet points look the same on the phone app as regular bullet points, whereas on the computer, they are hollow (a different visual bullet point).

 

Thank you,

Joshua 

1 answer

0 votes
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 29, 2024

Hello @Joshua Lindsay 

This is something that should be addressed through the support ticket. I do understand your frustration with the mobile app itself. You can raise such a request here

Joshua Lindsay January 2, 2025

Thank you, Nikola.

 

However, following your link, there is nowhere to submit a support ticket. It just leads me back to the Community. (See below screenshot.)

 

Screenshot 2025-01-02 093617.png

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 2, 2025

@Joshua Lindsay 

Ah yes, this happens because you are on free tier of Trello, where support is not being offered by Atlassian. What I would recommend is to active a free trial premium version of Trello and try going through the same process have now.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events