Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,701
Community Members
 
Community Events
165
Community Groups

All of my starred boards are gone!

I opened TRELLO on my iPad and all of my starred boards are gone.

There are also the new Workspaces but it appears to have saved all of my boards with the least amount of data. 

I did a search for a couple of the boards and when I choose reopen, all of the cards are gone! I have a lot of important data in those boards! 

Yes, I am panicking!

 

schwabby

3 answers

Hey @Lisa Schwaberow

So sorry to hear that this happened to you.

Unfortunately, I'm not able to offer a solution to recover the data you've lost, but I can recommend an app that will prevent something like this from ever happening again.

Rewind Backups for Trello is an automated backup and recovery app built for Trello users like you. If you were to experience something like this again, you could use our app to go back in time and restore your boards back to a time when everything worked perfectly (even if they were totally deleted).

You can find more information on our website or in the Power-Up marketplace.

Here to answer any questions you may have. I hope you're able to locate your lost boards! 

0 votes

Trello would not have deleted any data. 

We emailed and had in app banners about this migration but you can read more here:

https://help.trello.com/article/1263-moving-to-workspaces

My recommendation is first to log on to Trello via a web browser not the mobile app - just to make sure you can see everything. 

Then I suspect that you had more than 10 boards in a free workspace so the least active boards were closed (I don’t think whether a board was starred or not counts as activity). Note they were not deleted and no cards would have been removed. 

You have a few options:

1. Make new free workspaces. Move some boards there. Reopen your closed boards. 
2. close some boards in your current workspace. Open the closed boards you want. 
3. upgrade your workspace to business class. 

Gold will be replaced by a new pricing tier called Standard in a few weeks. At the moment, we haven’t yet migrated Gold users to new workspaces (that will happen in a few weeks) but it looks like at the time of migration you were actually a free user and then redeemed some Gold credits after migration. All other Trello users have been migrated over to workspaces and in a few weeks all Trello boards will belong to a workspace. 

Hi @Lisa Schwaberow ,

Thanks for posting and welcome to the community.

Could you please check and confirm whether these boards are closed and if closed, could you please go ahead and open these boards?

Check this articles for reference -

  1. https://help.trello.com/article/777-closing-a-board
  2. https://help.trello.com/article/781-reopening-a-closed-board
  3. https://help.trello.com/article/804-leaving-a-board-in-trello

Please accept the answer if it solves your query else respond and allow others to share input.

Cheers

Suvradip

I can’t open a board if it’s just gone….I have searched and nothing is found! 
it is all of my starred boards that are missing! Why would trello delete my starred boards and not the older boards?

if I pay for the business upgrade will they come back?

I am pretty upset with trello right now. I am also a gold member until August of 2022. 
Does that count for anything?

Thanks @Lisa Schwaberow  for responding. I understand your feeling.

So, the missing ones were starred boards and these were not closed. Is that right?

If yes, please don't panic and I would request you reach Trello support explaining the issue with screen shots - https://trello.com/contact .

Cheers

Suvradip

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,304 views 28 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you