All of my boards have disappeared after software update

Ralph Harris November 17, 2020

All of my boards are gone for Trello. The Mac app didn't have my login anymore, I logged in and everything was gone.  I've tried on line and mobile and it is all gone.  This was a personal account but I use a business account for development at work.  I am worried that it is not safe if everything can disappear this easily.  I have several project I manage and can't risk data going away for no reason.

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Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 17, 2020

First, try logging in at id.atlassian.com and then going back to Trello.

If that still doesn't work, consider any other email addresses you may have used on your account and try logging in as one of those.

Ralph Harris November 17, 2020

Ended up being an account problem switching between work an personal.  Trello was having performance issues and I tried to login on my work account on my personal machine.  When I went back the personal it ended up with the wrong account...an old account/email that didn't have boards.

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