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After "copy card" automation runs, description disappears

 I have a rule setup that says when a card is created in board Deliverables, copy the card to the board Approvals/Signatures. The action also tells the copy to be named {cardname}-{carddescription}. This used to work fine, but now when the copied card pulls its name from the description, it is like it cut/paste instead of copy/paste and the description disappears. This is an issue because I use the parent card's description to name other cards down the line via another rule. Ideas?

1 answer

0 votes
Iain Dooley Community Leader Sep 01, 2020

@Natalia Kataoka hmmm that sounds unlikely, but maybe there is some other command interfering with this to empty the description. Description changes don't show up in the board activity feed, but they do show up in the list of card actions:

https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed

I would check that to see what if anything is modifying the description, and also check your Butler command logs to see if there is more than one Butler command running.

@Iain Dooley I checked every rule and I have nothing that says 'remove description' in it's actions. I was able to look up the list of card actions, but I cannot tell what has changed the description.

The log for the rule shows it running and completing without error, and also does not have an action to remove the description. The trigger to copy of the card is based on changes that occur while another rule runs, could that be my problem?

      • {
        • id: "5f4e683439ed8f0cdc9d1546",
        • idMemberCreator: "5cf524634a252a27a6b33169",
        • data: {
          • old: {
            • desc: "Franz Kafka Lot 2"
            },
          • card: {
            • desc: "",
            • id: "5f4e664e1857d16c9d7b36b4",
            • name: "20335",
            • idShort: 285,
            • shortLink: "pMRSAdyt"
            },
          • board: {
            • id: "5ec33dd3a0deb832b9c595b2",
            • name: "Deliverables",
            • shortLink: "2DwZIXXe"
            },
          • list: {
            • id: "5ec34049bb39e8297de3b145",
            • name: "Start Up"
            }
          },
        • type: "updateCard",
        • date: "2020-09-01T15:26:44.555Z",
        • limits: { },
        • memberCreator: {
          • id: "5cf524634a252a27a6b33169",
          • username: "nataliakataoka2",
          • activityBlocked: false,
          • avatarHash: null,
          • avatarUrl: null,
          • fullName: "Natalia Kataoka",
          • idMemberReferrer: null,
          • initials: "NK",
          • nonPublic: {
            • fullName: "Natalia Kataoka",
            • initials: "NK",
            • avatarHash: null
            },
          • nonPublicAvailable: true
          }
        },
      • {
        • id: "5f4e665087c8f1788bebec33",
        • idMemberCreator: "5cf524634a252a27a6b33169",
        • data: {
          • old: {
            • desc: ""
            },
          • card: {
            • desc: "Franz Kafka Lot 2",
            • id: "5f4e664e1857d16c9d7b36b4",
            • name: "20335",
            • idShort: 285,
            • shortLink: "pMRSAdyt"
            },
          • board: {
            • id: "5ec33dd3a0deb832b9c595b2",
            • name: "Deliverables",
            • shortLink: "2DwZIXXe"
            },
          • list: {
            • id: "5ec34049bb39e8297de3b145",
            • name: "Start Up"
            }
          },
        • type: "updateCard",
        • date: "2020-09-01T15:18:40.496Z",
        • limits: { },
        • memberCreator: {
          • id: "5cf524634a252a27a6b33169",
          • username: "nataliakataoka2",
          • activityBlocked: false,
          • avatarHash: null,
          • avatarUrl: null,
          • fullName: "Natalia Kataoka",
          • idMemberReferrer: null,
          • initials: "NK",
          • nonPublic: {
            • fullName: "Natalia Kataoka",
            • initials: "NK",
            • avatarHash: null
            },
          • nonPublicAvailable: true
          }
        }
      ]
Iain Dooley Community Leader Sep 02, 2020

@Natalia Kataoka see this:

  • old: {
    • desc: "Franz Kafka Lot 2"
    },

that means that the description was changed, and it used to be "Franz Kafka Lot 2", and below it you see:

card: {

  • desc: "",
  • id: "5f4e664e1857d16c9d7b36b4",
  • name: "20335",
  • idShort: 285,
  • shortLink: "pMRSAdyt"

},

where it says:

desc: "",

that indicates the description was set to empty. The user that performed the action was nataliakataoka2, but since you're not doing this yourself it must be a Butler automation that's running as your user that is setting the description to empty.

I saw that, I just cannot tell why it is disappearing. I did some searching and found a duplicate rule that I've deleted and I modified some of the rules, and while that worked a bit, the description still disappears at a later point. I don't see in the logs that the description was ever removed. I think I have it narrowed down to 2 rules, one that triggers off of another, but I can see the description disappear while they are running.

Rule 1 

Rule 2 

Iain Dooley Community Leader Sep 03, 2020

@Natalia Kataoka hmm the description is set in the first rule, but it's set to a hard coded value so there's no way that would be removing the description. The second rule doesn't change the description at all. So it's not one of those that's doing it :)

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