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Additional Team Members billed to my cedit card

I just set up a Trello Business Class account for myself, and without reading any of the help articles created my first board. In my ignorance I then created a team and added 4 friends to it.

Everything worked fine and we start using Trello.

I was shocked to see that my credit card was billed for an additional 478,65 $. 

At no time during the process of creating the team was I informed that additional charges would occur by adding team members. As I said this is because of my own ignorance - I should have read some stuff in detail before starting.

So my question is: can I reverse this in any way? I really only need a board with 1 Team member. The others will be invited as board members.

I am hoping on the good will of Trello :-)

Gary

 

2 answers

0 votes
Esme Crutchley Community Leader Dec 08, 2019

Hi @Gary Vey 

This article might help you out in this instance:

https://help.trello.com/article/791-changing-permissions-on-a-board

Esme :)

Thanks Esme for the help!

 

Gary 

Like Esme Crutchley likes this

Hi @Gary Vey ,

So sorry for that - we certainly do not want to make Business Class billing confusing! The billing is based per-team member and per-Multi-Board Guest. If you add team members or Guests to multiple team boards, you'll get charged a pro-rated fee for each team member or Multi-Board Guest.

In addition to the article from Esme, I wanted to share our Business Class billing FAQ:

Super sorry if that wasn't clear before upgrading! Our support team can make some adjustments with you in a 1:1 email communication if you'd like to reach out on https://trello.com/en-US/contact. Thanks so much!

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