I'm using Trello to coordinate tasks between internal stakeholders and external vendors. I was wondering if there would be a way to limit the view for external vendors so that they can only see the cards assigned to them. I would like to avoid creating separated boards for each one of them.
As you know for limited external user access on Trello is not possible at the card level. This prevents Trello from being used by customer support teams to manage incoming requests from them.
However, in order to solve this and make Trello a matching option for Customer Support teams and for external user communication, we have built Hipporello. It is a service desk specifically built for Trello users. It enables external users to create Trello cards via emails and online forms which can be accessed through Hipporello service desk or embedded website.
It is not just a one-way tool. Once the Trello card is created you can make further communication directly on Trello card. You don't need to write an email or use other channels to contact the requester. Just your agent or you can write the answer, add the attachments, and click Submit button. And an automatic notification will be sent to the customer. The customer can reply directly from email or from the service desk portal by clicking the link created.
Please check it from either Trello power-ups or from our home page which you can find in my profile.
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