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Account Activation e-mail will not send

i have invited two colleagues to a board I am working on.  Neither were trello account holders.  To access my board they created trello accounts but have not received their activation e-mails.

They can log in and see the 're-send activation e-mail' button, but using it has no effect.

Incidently, two other colleagues been able to create accounts and access my board with no problems.

Any help would be appeciated. 

 

 

2 answers

1 accepted

0 votes
Answer accepted

is it from same email domain ? try checking with email spam or likewise,

or check your email server black list , is atlassian in it ,

 

last , there some attlassian email activation issue too, you can Contact Atlasssian / open a bug report, tell them to delete the email from the block list and the user will be able to activate.

0 votes
Mike Atlassian Team Feb 04, 2020

Yes, https://trello.com/contact is the best place to go for this, and we'll check in the logs from our side!

Thank you.  I will try the link

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