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Access Cloud - for primary Jira and Confluence Account impact on other corporate owned 'orgs'

We have purchased Access Cloud for our primary Jira/Confluence cloud org. Another group in the company have purchased separate org Jira, confluence, and Trello cloud. 

They have recently gotten email notification that their email is managed and their trello account is going to use there Atlassian account, is there going to be any problems after mid february for the corp email users on this Trello account?

I am leaning toward "no" but I would appreciate confirmation.


Here is the contents of the email notice:

Before this happens, let’s make sure everything is as it should be:

  1. Please make sure the email address(es) on your account is correct

You may have more than one. You can update yours and remove old ones at

  1. Use another Trello account for anything not related to myCompany

Grab a new, free Trello account in seconds and move your vacation board (or whatever should be elsewhere!) to that one. There’s a guide to moving boards, if that helps.

  1. You’ll soon be getting an upgrade to Atlassian account

To make things better for you and your organization, Trello will soon use Atlassian accounts for login and for your profile. To prepare, we’re creating an Atlassian account for you with the profile from your Trello account, if you don't have one already.

Starting mid-February 2020, you’ll be able to start using your Atlassian account for Trello. We’ll send you more information nearer to the time – you might hear more from MyCompany administrators before then.

1 answer

0 votes
Manu Atlassian Team Feb 07, 2020

Hi Brett,

As your current Atlassian organization has claimed the domain(s) used by these Trello users, they will become managed by mid-February if they keep the email from your claimed domains in their account.

As you also have Access, you'll be able to apply the same security policies to your Trello users after April once the integration between Trello and Access is rolled out.

This will change things for Trello users especially if you plan to use SSO with your Access subscription as they will be redirected to your SSO portal to access Trello.

You can share the following help doc with your Trello users who received this email as there's a bit more infos on the upcoming change:

Let us know if you have any question!

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