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95% of my boards suddenly disappeared - how to get them back?

Hi all, I just signed in to my trello account and almost all boards are gone....

...I have ideas what are related reasons to that but I have no idea how to fix it....

1. I used to be registered with one or two (I am not sure about the that) email addresses - both of them are inactive meanwhile, they do not exist anymore

2. I read that I should allocate all my boards to a workspace before June (it is not June yet so I haven't done it yet)

Any ideas on how to approach this issue? I already opened a ticket....

Cheers, Melanie

2 answers

0 votes
Vero Rivas Community Leader May 26, 2021

Hi @Melanie Lirk 

   To many people it seems that the same thing is happening to them, I could not tell you exactly what is happening

    https://community.atlassian.com/t5/Trello-questions/My-Trello-board-just-disappeared/qaq-p/1669321

    https://community.atlassian.com/t5/Trello-questions/Boards-disappeared/qaq-p/1672373

    The deadline for the change is next June 3 but take a look at this article to see if it gives you options

     https://help.trello.com/article/823-the-boards-page-and-boards-drawer

     Sorry I can not help you anymore

Cheers

0 votes
Ryan Atlassian Team May 28, 2021

Hi Melanie, 

The most common reason for this is that your account was using a different email address. When you've logged in again you've used a different email address and are now in a different account. I'd recommend sending a message to our support team with a link to a board that you can't access anymore. They'll be able to provide you with some information around how to access this again. You can contact support here: https://trello.com/contact.

 

Thanks!

Ryan

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