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Не приходят уведомления на телефоне

Елизавета May 18, 2023

Андройда 9, EMUI 9.1.0, версия приложения 2023.6.2.5036

В прочем, они и раньше не приходили. В настройках включены следующие параметры. Нужны уведомления "в шторку". Как это настроить? Screenshot_20230518_103929_com.huawei.systemmanager.jpgScreenshot_20230518_103937_com.google.android.packageinstaller.jpgScreenshot_20230518_103830_com.android.settings.jpg

1 answer

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Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 21, 2023

Hi there,

Thanks for reaching out! 

Can you please check if you are 'watching' any cards, boards, or lists?

Not every event or activity in Trello will generate a notification, so it’s possible that you’re not meeting the correct conditions to trigger a notification. For example, in order to receive a notification for a due date on a card, you need to be either a member of or watching the card.

This page explains in a little more detail exactly what does and doesn’t trigger a notification: https://support.atlassian.com/trello/docs/receiving-trello-notifications/

Feel free to respond in the language you are comfortable with or prefer.

All the best,

Lara
The Trello Team

Елизавета May 27, 2023

Как мне узнать, какие доски, просматриваю? Я администратор двух и участник ещё нескольких, мне не приходят и не приходили уведомления ни по одной из них 

Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 29, 2023

Hi!

You can check if you have an eye icon at the top of the board. If it does have the icon, it means that you're watching the board.
2023-05-29_18-29-37.png

Which kind of notification do you expect to receive? For example, were you mentioned in a card and didn't receive a notification?

Елизавета May 29, 2023

Я не вижу такого значка. Что нужно, чтобы он появился? 

Мне не приходят никакие уведомления вообще. Необходимо видеть новые комментарии, новые карточки и так далее. Screenshot_20230530_003945.jpg

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 29, 2023

Hi there,

If you don't see a 'watch' icon, it means you are not watching the board so you will not receive notifications.

If you'd like to receive notifications for all actions taken on that board, you will need to watch the board. To do so, open the board menu, click on More, and then select Watch.

If you'd like to receive notifications for specific cards or lists, you can find instructions here: https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

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