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account problem

Надежда June 28, 2022

I created a new account with,  confirmed it via link from a confirmation mail, changed the password. Still, while authorizing, it writes that account with this email doesn't exist. (tried the same route with other email addresses three times)

Do you have any restrictions connected with new users from russia? I can't manage my account, need it for my work routine.

Really looking forward for your help.

Thank you!

1 comment

Alex _ Trello
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 3, 2022

Hi @Надежда - we do have sanctions against Russia at this time and users with emails are directly affected. If you'd like to learn more, please raise a Log In topic ticket at


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