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WHY BILLING TWICE A MONTH?

Alanur Demir
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March 18, 2024

Recently, our general manager bought a premium account for $60 per year. Later, our board link was shared with 16 more people, and all our team moved to Trello.

When each invitation we sent was accepted, a fee was allocated from the registered card. On March 15, an extra fee of $1,081.31 was allocated.

We chose Trello for its $60 per user per year fee. Currently, the fee has been allocated twice in the same month. We would be very grateful if you could explain a logical reason for this. If there is no basis, I will request our refund as soon as possible.

This is the 4th or 5th email I have written to you. Considering the time difference, please respond via e-mail.

Best regards,

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