Trouble logging into Trello app on iPhone 13

Anne Marie Kupferer January 7, 2022

Error message I'm getting: "Something went wrong while attempting to validate your credentials".

Any ideas? I've been through all the help desk suggestions multiple times. I can access Trello using a browser, just not the app. Seems to be getting hung up with the redirect to Atlassian.

Thank you.

2 comments

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2022

@Anne Marie Kupferer - can you share what you've tried?

I'd try uninstalling and re-installing the app if you haven't yet?

Anne Marie Kupferer January 10, 2022

Thanks Dave! I did try uninstalling the app as was suggested by the help desk. Did not resolve the problem.

Last night, I logged into Atlassian website on my iphone, selected Trello and got an option to open up the app. I did and, VOILA, app now working on my phone!

Like Dave Liao likes this
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 10, 2022

Yay, glad you're in!

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