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I am trying to reschedule an exam (acp 600) but keep getting this error message

'you have excessed the number of exam attempts allowed for this exam per exam sponsor's retake rules within the specific time period' 

I understand that you have to wait at-least 7 days to reschedule an exam, it has been over 10 days and still getting the same error message. 

I have contacted support and the response is very slow. Does anyone have a solution?

2 answers

1 vote

@j j  I would ask you to raise this with our Atlassian University Help Desk, please.

Thanks ben. I have contacted support but the whole process is very slow. Still waiting for a fix.

Ben Thoma Atlassian Team Mar 12, 2021

@j j Sorry to hear that! If you want to send me the ticket code and number it generated, I can ask about it.

Note: I will be OOO next week, so I apologize if my own help is not super fast.

Hi Ben. The ticket number is:



Any help with this matter will be appreciated. 


Thank you.

0 votes


call certification support on the below number they will help you reschedule 


(800) 211-2754

Hi Roshan


Thank you for the reply. I tried the number but it doesn't seem to be going through. Is this a UK number?

USA number 

Thank you. In will try this to see if I get a quicker response.

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