I came across a requirement today where one service Desk project wanted a particular user group to be notified whenever a new issue is created of a specific issue type (say Bug). When I explored the notification options, there is a generic one 'Issue Created' but that does not allow me to filter the type of Issue.
I used Automation feature to notify the users for selected Issue type but that notification email does not show the full details of the issue like the one that is received from the Notifications for new issue creation. It just shows the summary of the issue like the below content. Any suggestions how we can achieve this requirement?
"This issue requires your attention <Username>"
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