We want to setup a help desk - we were using the Bug Tracker template, but I thought I'd see if there were better products. I found by googling, that there is a 'Service Desk' product Jira has - when I setup projects, though, I get options for Scrum, Kanban, etc - including Bug Tracker, which is out of these the most appropriate and related, but we'd like a more general help desk for support, not just bugs and features.
I'm wondering how or if I can add the Service Desk using my current account - or if that is a different Jira product (seems associated with something called Jira Cloud?) Thanks
Most companies that have been around for a while are poorly adapted for the knowledge economy, and even less so for today's "creative economy", where your ability to add value is limited only by your...
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