Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

PSI Technical Support

I have attempted to take the ACP 600 Certification exam twice but. I'm unable to write the exam as there seems to be some technical error which restricts the camera access.

On 20th August I had my first scheduled exam and when the time came I couldn't take the exam. With over 1 hour of triage I was advised to take the exam from a different laptop.

On 9th October I attempted again and this time again it was the same issue. I had a different laptop(Mac Book with latest version Catrina) and again PSI could not provide the technical support(same with about an hour of triaging activities)

First time -there was an acknowledgement but for my second incident I have been marked absent.

Clearly this is very frustrating, Most annoying part is that when you test the compatibility the system throws no error and when the clock strikes for the test the issues starts.


I'm in touch with the customer support and this advice to post in community has been made by the Atlassian team



1 comment

Hello @Alka Sahay , our team mis-advised you about posting in Community -- I'm sorry about that and we will look into it.  Typically, when a customer has the type of problem you've had, our team escalates directly to PSI, and we follow up directly with them until we've been able to arrive at a satisfactory solution for you.  I will initiate a ticket with them.

Best Regards,

Atlassian Certification Team


Log in or Sign up to comment
Community showcase
Posted in Teamwork

Free 90 minute coaching session for resetting team rituals on December 10/11 - interested?

Does your team need an operational reset? Ever feel like your team has too many meetings? Or don't know why you're even having a meeting? Ever get the dreaded Zoom fatigue? Are the r...

169 views 2 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you