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Why wont my board show projects in the kanban board settings?

Members of my team are not able to see the project kanban board anymore. I can see with Admin access for some reason.


When I look at "Projects in Board", I am getting the following error message 

We can't show the projects on this board, because the board's filter doesn't specify any. Your users may have trouble managing issues and sprints on this board. Try including some projects in the filter to fix this.


My Filter Query is:


(project = "Platform Squad" OR project = "SLO Core" OR project = "SLO X" OR project = "SLO Wing (SLO 3) " OR project = NotreDame OR project = "Design System" OR project = "SLR/PL" OR project = "Design and Research" OR project = Marketing OR project = Growth OR project = "Brand Development") AND labels in (Design) AND assignee in (5ccca5d508e6b211f65b8d55) OR assignee in (5e7e9a780c8c030c39ace883) OR assignee in (5b047ed556a2a01a412c6008) OR assignee in (59f91699706dff5c35286e85) OR assignee in (5ddee87db95b180d17ceef66) OR assignee in (5ca55113213eee6e1c473675) OR assignee in (5a273b1a151a4f1e363d66e4) OR assignee in (5ece8c7447d31e0c2a0dfec7) OR assignee in (5f0f3f1370b8a90025b793e7) ORDER BY Rank ASC


Another weird thing is, when I change the filter query to another one very similar. It shows the X projects in Projects in Board. But when I leave it and get back to it, the error persists. 


I would appreciate any insights, thanks.

1 answer

1 vote

Is the filter shared properly? The filter needs to have the correct permissions on it, or users of the project the board lives in will not be able to see the board at all. 

If you're unfamiliar with how to set filter permissions, open the filter, then click Details.

2020-12-04 11_09_22-[Time Tracking Tickets] Issue navigator - Jira.png

From there, click the Edit Permissions link.


In the dialog, choose who to share the filter with. Since your filter is pulling in information from multiple projects, you don't want to share it with a Project (and its roles); I'd suggest using a group or, if you don't care about restricting it to specific users, My Organization. That will make it available to all logged-in users of your site. Don't forget to click the Add button after you've made your choice; if you Save without using the Add button, it will not update with the choice you made.


You can also clean up your query quite a bit by using the IN keyword properly.  IN is shorthand for all of the ORs; you use IN once and then provide a list.

project IN("Platform Squad","SLO Core","SLO X","SLO Wing (SLO 3)",NotreDame,"Design System","SLR/PL","Design and Research",Marketing,Growth,"Brand Development") AND labels in (Design) AND assignee in (5ccca5d508e6b211f65b8d55,5e7e9a780c8c030c39ace883,5b047ed556a2a01a412c6008,59f91699706dff5c35286e85,5ddee87db95b180d17ceef66,5ca55113213eee6e1c473675,5a273b1a151a4f1e363d66e4,5ece8c7447d31e0c2a0dfec7,5f0f3f1370b8a90025b793e7) ORDER BY Rank ASC


Hi @Raphael Socrates,

This is caused by all the OR assignee in (xxx) bits at the end of your query.

assignee in (xxx) 

searches across your entire Jira instance and could potentially retrieve issues from any project in Jira. So Jira does not know which projects are in your board anymore.

If you do want to limit the set of projects in your filter, you have missing brackets () in your filter. You should write something like this instead:

Projects in (A, B, C) AND labels = Design AND Assignee in (User1, User2, User3, User4)

I shortened the query there as well, which also makes it easier to read.

@Walter Buggenhout _ACA IT_  Thanks a lot Walter. It works. :)

Esther Strom Thanks a lot Esther, I was not sharing the filter at all

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