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Next-gen projects: project experience in Jira Software Cloud

Jennie Sheridan
Jennie Sheridan October 1, 2018

I get this error message when looking at the Manage Add-Ons and Find New Add-Ons

A long-running task has been initiated by another user. To avoid conflicts, you will not be able to update add-ons until this task has completed.

It notes the task was started 9/5/2018. How do I clear this issue for JIRA Cloud?

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Jack Brickey
Jack Brickey
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October 1, 2018

@Jennie Sheridan, I would recommend you reach out to Atlassian Support for this issue. If you were on server I would say we should look at the logs but w/ Cloud you cannot to that. I would be interested if you see this continually and on other browsers.

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Jennie Sheridan
Jennie Sheridan October 3, 2018

The issue did present on Chrome, Edge, and Firefox all the same. You are right @Jack Brickey,it is purely an Support issue for Cloud. They are getting an engineer to see to the issue. Thanks for the guidance!

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