Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Cloud Email Notifications

Hi all, 

Looking for some help with email notifications for JIRA Cloud.  I believe I have set all permissions correctly and have a notification scheme enabled correctly to alert me of all issue creation, updates, and comments made against all issues. 

https://cl.ly/304f82ebebba

I am in the administrators JIRA group and we are not using a custom email address to send emails, just the default one with JIRA. 

Problem is we are not receiving emails, Notification Helper is no help as it claims I am being notified on issue creation, updates and comments, but I am not receiving any emails.

Any pointers from others on things I can look at as to why JIRA is not sending any outgoing emails would be helpful.

 

1 answer

0 votes

Hi @Nathan Creswell,

this is a really silly question, but have you checked your spam folder? It could be that the sender email seems suspicious in the eyes of your email client or perhaps even the firewall.

Another silly idea is to check this page if you haven't: https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html

Let me know if any of these help and if not, we'll keep thinking.

Hi @Krisztian Kovacs thanks for the article link.  Nothing in my spam folder but all my teammates have also stopped receiving JIRA emails.  So not sure where the issue is.  Have looked at all the items in the article and can confirm outgoing mail is enabled and a valid notification scheme is applied.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Team-managed projects

4 steps to get actual statuses on the Jira board.

Jira   is a powerful tool   that helps teams to plan, manage, and report on their work.   We love using Jira, especially for its ability to track issue progress. But how to monitor the...

1,173 views 10 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you