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Which risk app? Is it Risk Register by ProjectBalm? If so, please submit a support request using the below link and we will get someone to look at it as soon as possible.
Hi @Kim ,
In next-gen Jira Software, the default issue types are Story, Task, Bug and Epic. To configure a Risk issue type, you'll need to add a new issue type:
Hope that helps!
@kim you can't share any configuration (yet) with next-gen projects - so if you already have a risk issue type configured from before then this cannot be used in next-gen. You need to create a new issue type in each next-gen project and rename it to "Risk" (or whatever you want).
Creating issue types in next-gen takes a fraction of the time compared with classic.
Let us know if this isn't the case and you are still having an issue.
If you are an admin in the project, you can create your own issue type in the project.
You may refer the below document for better understanding.