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Hide and preset summary in next-gen service desk

Hi all,

In classic Jira service desks it's possible to hide and preset the summary for a given request type.

For example if you had a request type called 'Request time off' you can hide the summary field on the portal, and preset the summary text to 'Request for time off' or whatever.

It looks like this isn't yet included in the next-gen service desk. Does anyone know if this is on the roadmap, or if there is a way to do it that I'm missing?

Thanks,

Tom

1 answer

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1 vote
Answer accepted
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 22, 2020 • edited

Hello @Tom Browning

Thank you for reaching out.

Indeed, the ability to preset and hide the summary field from the customer portal of Next-gen projects is not available at this moment, however, this functionality is already being tracked in our roadmap.

In fact, we created the feature request below to get it implemented:

Add ability to hide and set default value for Summary, Description, and assignee fields on Request Types for Service Desk Next-Gen projects 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, the only workaround we have would be to use a Classic project. This documentation will help you to migrate any content you might need from Next-gen to Classic in case you would like to proceed this way:

Migrate between next-gen and classic projects 

Let us know if you have any questions.

Thanks for the heads up @Petter Gonçalves!

I have voted on and watched that issue.

Regards,

Tom

Like Petter Gonçalves likes this
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 23, 2020

You are welcome @Tom Browning

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