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Play of the month: Does your team have a working agreement? Edited

Kristen Roth Atlassian Team Sep 30, 2020

Hello, Team Playbook fans!

Does your team know what to expect from one another? Or maybe an even better question – do you trust each other? By setting a working agreement with your team, you'll be able to better manage expectations, establish empathy, and build real trust in each other so your team can focus more of their energy on getting $#!τ done.

Our Working Agreements is a small investment with a big payoff. It'll help bring your team's emotional intelligence (EQ) front and center and get to the heart of how you'll work together. Whether your team gets into discussing each other's current working arrangements or decides on the primary communication channel you'll use, by the end of the exercise, you will have established a unique culture that works best for your team, while still fitting within the larger culture of your company.

Feeling ready to write up the recipe for your team's very own special sauce? Let us know how it goes and share your experiences in the comments below with other Team Playbook fans. We'd love to hear from you!

The Team Playbook team


Brant Schroeder Community Leader Nov 06, 2020

@Kristen Roth - The Rules of Engagement Play link leads to a 404 -

I searched for the play but is does not seem to exist.  Can you please point me in the right direction.

Ah! We've since updated this play and it's now called "Working Agreements":

Thanks for flagging, @Brant Schroeder!

Brant Schroeder Community Leader Nov 06, 2020

Thanks for the quick fix and response. 

Like Kristen Roth likes this
Sajit Nair Community Leader Nov 17, 2020

yes. although not documented we work on an agreement model for clients for providing support round the clock. :)

@Sajit Nair  Could you share your agreement model, please? 

Like Charlie Misonne likes this
Charlie Misonne Community Leader May 07, 2021

I like the fact that this contains both communication "soft skill" stuff as real project specific agreements. The former can easily be overlooked.

This looks like what our team needs for sure. We never worked on an agreement together. We kind of have 'not written' set of rules and we seem to agree on the basics, but it always adds value to the team when we work on such matters collaboratively. Will let you know how it goes once we try it!


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