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JST-661106 Trying to Install Team Central Beta to Our Sandbox

Hello, I submitted a support ticket referenced in the subject, can you help me look into this? I was sent here. 

1 answer

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Mary Raleigh Atlassian Team May 19, 2021

Hi @Alex Palmer , sorry you're having so much trouble getting started with Team Central, it is not the first experience we want you to have!

It sounds like you are currently mid-migration is that correct? If so, we unfortunately cannot add Team Central to a sandbox instance if it doesn't have active billing attached. It's not ideal, I know, but the best work around is to spin up a free Jira or Confluence cloud instance and add Team Central. Would that work for you?

In ~July 2021 (but don't quote me wink) we will start enabling teams to provision standalone Team Central instances. If the workaround I've suggested above won't work for you now, I can ping you back when our standalone solution is ready? Let me know! Thanks so much for reaching out and persisting through what must have been a frustrating first experience.

Mary

We are not in a migration and do have active billing attached (we didn’t and couldn’t use our sandbox instance until we did.) 

 

Are you saying we have to use our normal environment to install?

 

Thanks for the quick response!

Alex

Mary Raleigh Atlassian Team May 19, 2021

Ahhh okay @Alex Palmer , that's a new scenario I'm not familiar with. Let me dig in a bit deeper. Would you mind e-mailing me at mary@atlassian.com with your instance info so I can get you a better diagnosis? 

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