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How do we enable this on our sandbox?

We have Jira Premium, and wanted to enable Team Central on our sandbox to test it prior to putting it in the production environment for our enterprise. When we attempt to do this, it says that we can't enable it there because there is no billing information/credit card on file for the sandbox.


I opened a regular ticket (PCS-37999) for this and they asked that I post it here instead.

2 answers

1 accepted

1 vote
Answer accepted
Mary Raleigh Atlassian Team May 03, 2021

Hi @Paul Benario , thanks so much for trying Team Central! We're so excited to get you into the product.

Can you please shoot me a note at with your sandbox instance URL and your company domain? I'll work with our engineering team to see if we can get Team Central activated in your sandbox. 


Absolutely. Will do momentarily. We're excited to see if this fits a big need of ours!

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0 votes
Stuart C Community Leader May 03, 2021

Hi @Paul Benario 

Team Central is still in beta so you can't even pay for it. You can sign up for it here though:

Please could you try with your company email address and see if it recognises your sandbox site against the email address.

Yes, understood. That is exactly what I did - but it doesn't let me continue.



Stuart C Community Leader May 03, 2021

Did you set up your sandbox before upgrading to premium? Before premium was introduced you could pay for a sandbox site, but now if you have premium you can set them up for free. I'm not sure off the top of my head whether you can migrate existing sandbox subscriptions - although it makes sense that you should be able to.

You could create a new sandbox and try out Team Central on that?

Stuart C Community Leader May 03, 2021

Ah, @Mary Raleigh will definitely be more helpful than I can here. Hope you enjoy Team Central @Paul Benario 

Thanks for the thought @Stuart C  - but no, this was setup as a free premium sandbox.

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Mary Raleigh Atlassian Team May 03, 2021

Thanks so much for helping to troubleshoot @Stuart C !!

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